FAQs

- Tap on my orders.

- Click on the item to be returned.

- Enter details requested and create a return request.

Please note, we initiate the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. The refund initiation time may vary by the time taken by the courier partner to deliver the returned product to our warehouse.

Refund will be initiated upon successful pickup as per the returns policy. The refund amount is expected to reflect in the customer account with the following timelines:

1. NEFT - 1 to 3 business days post refund initiation.

2. Online refund - 7 to 10 days post refund initiation depending on your bank partner.

Yes! You can cancel an order as long as we haven’t packed it for you. As soon as the order is cancelled, we refund the entire amount paid for the order.

In case of any defective piece from our end we will replace the same once we have received the said piece. Please note that we must receive information in writing from your end within 7 days of receipt. Also the items returned should be unused and with all tags and labels intact.

Additionally, there might be slight colour variations because of calibrations of different monitors and devices despite our efforts to make sure our pictures are as close to the exact product as possible.

You can track your order as soon as it is shipped out. To know the status of your item real time, just tap on the tracking link in the email sent to you.